Registered Office: Sector 45 122002 Gurugram IN
TOY MARCHE
Registered Office: Sector 45 Gurugram, IN
+918010332222 https://cdn1.storehippo.com/s/5f447e14285691dcc9bfcdf2/5fa00a8f29cc626bc128f080/webp/logo-for-website-480x480.png" toymarche@toymarche.com
  1. Returns:

    • At Toy Marche, we are dedicated to ensure each order meets your expectation. However, if there is a concern and you need to return the product, you can do so through Toy Marche website.
    • In the order history, option for return is available against each product. If don’t need to return the entire order and only one or few items from the order, you will be allowed to do so upon selecting ‘return order’. Select the products(s) you need to return and mention a reason for return. Please send photos of the product to support@toymarche.com so that our team can review the return request and approve. Without valid reason for return and email containing photos, return request will not be approved.
    • Once the return request is submitted, it will be reviewed. If the return request is found to be valid, it will be approved and you will be notified of pickup through email.
    • Consumable products such as children’s cosmetics, stationery, clay items, drawing books etc. cannot be returned unless the product was received in a damaged condition or wrong product was delivered. Please make sure you retain the original packaging.
    • Returns are only allowed within 15 days of order delivery.
  2. Cancellations:
    • In case of you need to cancel an order, you can do so through Toy Marche website.
    • In the order history, option for cancellation is available, ONLY IF ORDER HAS NOT BEEN SHIPPED.
    • In case, the order is already in transit, you will not be able to cancel the product. Once, delivered, you will be able to return the product. Please refer to the ‘Returns’ policy above.
    • In case of Cash on Delivery
  3. Refunds:
    • Returns:
      • Once your product has been received at Toy Marche warehouse, your payment will be refunded to same payment method from which the payment was made.
      • If Piggy Bank points were used, in full or partially, points will be refunded and will reflect in your Piggy Bank within 24-48 hours of receipt of product at Toy Marche warehouse. 
      • For Cash on Delivery orders, please email your bank details to support@toymarche.com so that refund can be setup to your bank account. 
      • In case, the order value was below Rs. 999, shipping cost of Rs. 50 will not be refunded. Refer Shipping Policy for shipping costs.
    • Cancellations:
      • Your payment will be refunded to same payment method from which the payment was made.
      • In case Piggy Bank points were used, points will be refunded and will reflect in your Piggy Bank within 24-48 hours of cancellation of order. 
      • For Cash on Delivery orders, no refund will be setup since no payment was made. However, if you choose not to accept order at the time of delivery, shipping costs will be deducted from your Piggy Bank.